The most popular question and answer of the clients for rental equipment

Outdoor and Camping Rental Equipment FAQs

You can send your requirements online through our Rental Inquiry Form

  • After sending your request via our Rental Equipment Inquiry Form, one of our staff checks your rental items to be sure about the availability of your stuff according to your date. Then they will send the confirmation of availability including the total prices of all the items requested plus the amount of the deposit according to the value of the gears.
  • Then you have to confirm the amount and let us know how you would like to collect your rental gears.
  • When you arrive to Iran, you have to come to our office to take your gear (Please inform us of the approximate time of your arrival). Then you can check your rental items in the storage unit. If for some reason the sizing has gotten mixed up/wrong you can try another one that suits you best and get that. Then you collect your proper gear and we get back to the office (which is located upstairs) for some paperwork. After signing the rental agreement form and paying for the equipment, you’ll get a receipt.
  • When you got back from your trip, you can inform us of the arrival date/time that you want to give back the rented gears and take your deposit back.

We advise you to book your required outdoor equipment’s two weeks in advance. In a later notice, some of our equipment like Expedition Tents may not be available, and they might be booked for the duration of you visit

Unfortunately, we don’t have credit card terminal “POS” in our office, and at the moment you can pay in cash at site.

For a total above € 200, we can provide you a bank account in Europe which you can wire the money into.

You have to come to our office which is in Lavasan town to collects your rented items. Our storage is in the same building as our office.

Lavasan is in the outskirts of Tehran city and is located in the northeastern side of it. There are no form of public transportation from Tehran to Lavasan and you have to come with a private car or shared taxies. We can send a taxi to pick you up from your hotel in Tehran but if you prefer coming with shared taxies, they are located at the east (Tehranpars area) and north (Tajrish area) of Tehran. The Tajrish station is located at Qods square. You can take the Metro (Line 1/RED) and at the end of the line you will reach Qods square. Bahonar Street is in the east side of the square and after a hundred meters of walking you will see the Lavasan (a yellow sign) Taxi station. For the Tehranpars station the rout is a bit more complicated, you can take the metro (Line 2/BLUE) to the Tehranpars stop and a shared taxi to Tehranpars 4th square you can reach the Lavasan Taxi station. Our office is at a walking distance from the station when you reach Lavasan, so from there walk from the station towards east and our building name is also LAVASAN (No 688).

Yes, we can send it to your address.  You can mention the name, phone number and the address of the hotel you are staying in Tehran in your rental booking form or if you have already sent your inquiry, you can send it by email. After fixing a time that works with you, we will send your stuff to your address.  Also please put your telephone number (Iran mobile number or a number that you have WhatsApp on) in the form/email as well.

We will contact you to confirm where and when we can send you your rented items. Then we will send a staff/delivery man to your address to give you the stuff and you can pay them if you haven’t paid online.

You can call us or send us an email to inform us of the extended duration of your rental equipment.

Yes, we will inform you by email of the amount that needs to be deposited according to the gear after we received your inquiry

We have the most important items for camping in our storage. Most of the items are suitable for spring, summer and autumn. For winter ascends or expedition mountaineering equipment please contact us. Also we have different cross country mountain bikes. Our full suspension Mountain Bike sizes are limited but we have all bike sizes for hardtail mountain bikes. The spare parts of the bikes are also available. For more information, please check our Outdoor & Camping Rental Equipment / Mountain Bike Rental pages on the website.